FAQs

Here are some common user queries, we have tried to answer.

What your website Go4Support.com do? What is the benefit of using it?

The site acts as a medium to communicate the support queries generated by your website users to you, by an SMS send by us. This helps you provide a 24x7 online platform for your user's, so that they can send queries according to their convenience. Also, after receiving the query SMS you can contact them as per your convenience and time. Click here to know How it Works?

What is a widget?

In the web development community, a widget is a piece of self-enclosed code which can be embedded into a website or program to perform a specific function. Many websites take advantage of widgets to increase their functionality and customizability.

In simpler words, it is HTML code for the websites to be placed to integrate some functionality in it.

Can you explain the process?

It is simple 5 step process:

1. Place our Go4Support widget on your website FREE*, this will automate the user assistance for you.
2. Your website user will SMS their query along with their name and contact number on your website.
3. The query in the form of SMS will be delivered to Go4Support.
4. Go4Support would send SMS to your support member(s) directly to the mobile.
5. Your Support team member(s) will contact the user directly as per their convenience.

How can i register to your website?

New users Register free here.

Are there any charges of using your Go4support.com widget?

You can generate and embed our widget to your website for free, but you have to pay some nominal credit charges to activate the widget to start working for you.

What are the charges for activating the widget?

The widget can be activated, to receive SMS from us at nominal credit rate. For more information on our price list Click here. or Contact Us , Direct contact: 011-42448288.

What are the benefits of using this service - Go4Support.com?

The benefits of using this service are both for you and your website users :-

1. It gives you 24x7 online platform for your user's, so that they can send queries according to their convenience and time.
2. Your support manager gets user queries in the form of SMS sent by us (Go4Support.com) and then he/she can contact users to solve their queries as per their request severity and time.
3. The service will reduce the chaos associated with support process, as we being the medium will help automate the end-user support system for you.

How can I add subscriber(s)?

Login and go to My Lists and Add subscriber (Link to: add_subscribers.aspx) by creating groups and sub-groups (Click on create and add groups and sub-groups), enter name & phone numbers.

How can I place your widget on my website?

Simply, Login to our site, create groups and sub-groups in My List (linkto: My List.aspx), the subscriber list will appear in the drop down of "My List", here widget coding for the groups and sub-groups created will appear in the text box provided. The widget is available for you, click on "Copy Code" button and Paste the widget code into the appropriate place on your website. Click Here to know more or Contact Us

I'v copied your widget key but i am not getting SMS. Why so?

You can embed our widget to your website for free, but you have to pay some nominal credit charges to activate the widget to start working for you. As soon you buy credit from us your widget will be activated and you will start getting SMS. Click here to buy credits.

I want to place your Go4support.com widget on my website. How can I contact you.

You just have to fill in our Contact Us form and send us your inquiries or directly contact us at: 011 42448288 any time.

Click here for our Contact Us form . You an also E-mail us at : sales[at]go4support.com

What are your office hours?

We are available 24x7 hours at our number 011- 42448288.